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Frequently Asked Questions

Frequently Asked Questions

Can’t find the answer you’re looking for? Give us a call at (800) 558-6684 or email [email protected].

When can I expect to receive my order?

Orders are usually shipped the day they’re placed, meaning our products are in your office in generally within five business days or less. Expedited shipping is also available for any urgent situation. Please call if expedited shipping is needed.

How can I track my order?

FedEx tracking numbers will appear in your online account after the order has shipped. Our customer service department can provide you with a tracking number upon request. Upon your request, Young Specialties can also send an email notification from FedEx once your order ships that will provide you with a tracking number and estimated delivery date.

My shipment is missing. What should I do?

Check to see if someone else accepted delivery by going to www.fedex.com and inputting your tracking number. Check with others in the office, adjacent offices, front desk, and anyone else who may have accepted the delivery.

Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or taped to your door. Follow the instructions on that notice to request redelivery or pick up the package.

Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place.

Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.

If your mailbox is in a cluster box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.

Contact the carrier and ask if they have additional information about the package’s location.

Call us at 800-558-6684.

What is the product and pricing policy?

Product offering and pricing is subject to change without notice.

Is there a returned payment fee?

Yes. A non-sufficient funds charge will be assessed for checks returned for any reason. Young Specialties charges a $30 fee for bounced checks drawn on a US bank and a $60 fee for bounced checks drawn on any bank outside of the US.

Is international shipping available?

Yes. International orders and orders with deliveries outside of the USA are handled offline. Please call (800) 558-6684 to initiate an international order. Shipments outside the USA may be subject to export charges which are the responsibility of the purchaser.

How do I know if an item is available or out of stock?

Your Young Specialties sales representative can advise you at the time you place your order of the item availability and if the items you are ordering are out of stock.

Can I pay via credit card?

Yes, we accept all major credit cards including Visa, MasterCard, American Express and Discover.

Can payments to my account be made online?

Yes. You can pay an invoice on our payment portal located here.

How can I access an invoice?

You can find past copies of your online or phone invoices on our payment portal located here.

Is there a return policy?

Yes. Please refer to our Shipping, Delivery and Returns page.

How can I check the status of a personalized order?

Our customer service team can check the status of imprint items and personalized orders. Please give us a call at (800) 558-6684.

How can I check the status of a backorder?

Our customer service team can provide the most accurate update on backordered items.

How do I submit a return?

Please refer to our Shipping, Delivery and Returns page.

How do I request a Material Safety Data Sheet?

Most safety data sheets can be found on our Resources page. Don’t see what you’re looking for? Call (800) 558-6684 or email [email protected] to request a specific product MSDS.